Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

problemsolving skills to develop alternative search processes or methods when information cannot be found

technology skills to use current industry database systems

literacy skills to interpret a wide range of information and ideas

numeracy skills to work with the numeric features of databases

Required knowledge

role of databases in the context of the information services industry

scope and type of databases available to the information services provider

features of commonly used databases including bibliographic information downloadable records inprint status and current prices

database searching techniques and procedures

copyright moral rights and intellectual property issues and legislation that impact on use of information from databases

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of the type of scope of databases available to the information services provider

correct use of searching techniques to source information in response to various needs

practical demonstration of skills using current industry systems and equipment

demonstration of skills in response to multiple and varied information needsrequests

Context of and specific resources for assessment

Assessment must ensure

access to technologydatabases to support information searching

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

direct observation of the candidate using systems to retrieve information

evaluation of appropriateness of information sourced in response to different needs

oral or written questioning to assess knowledge of databases and different searching techniques

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

CULLBC Assist customers to access information

CULLB401C Assist customers to access information

CULLBC Develop and use information literacy skills

CULLB203C Develop and use information literacy skills

other information technology units

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
The range of databases available is potentially vast but may include:	Kinetica Global Books in Print Bookfinder Integrated Library Management Systems, e.g. Millennium

Information services providers may include:	libraries (public, private, corporate, school, university etc.) museums, galleries and archives record management units government departments, agencies or shopfronts business and financial information units information units within a parent organisation community advisory organisations or bureaus

Search techniques may include:	Boolean operators truncation use of different access points key words limiting by date or format ISBN or ISSN

Features of databases may include:	bibliographic information downloading of bibliographic and other records in-print status current prices

Formats for presentation of information may be:	electronic print-based verbal diagrammatic